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	<title>Support Analytics Blog &#187; Consulting</title>
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		<title>Analytics and Data Management Publication</title>
		<link>http://supportanalytics.com/blog/2008/09/analytics-and-data-management-publication/</link>
		<comments>http://supportanalytics.com/blog/2008/09/analytics-and-data-management-publication/#comments</comments>
		<pubDate>Mon, 08 Sep 2008 12:30:15 +0000</pubDate>
		<dc:creator>Tony</dc:creator>
				<category><![CDATA[Analytics]]></category>
		<category><![CDATA[BI]]></category>
		<category><![CDATA[Consulting]]></category>
		<category><![CDATA[Publications]]></category>
		<category><![CDATA[Tony]]></category>

		<guid isPermaLink="false">http://supportanalytics.com/blog/2008/09/analytics-and-data-management-publication/</guid>
		<description><![CDATA[If you didn&#8217;t know already, I am a big fan of the DM Review publication that comes out monthly.  It covers mostly business intelligence, data management, analytics and data warehousing to name a few more popular topics. In the September issue, there was a pretty good article by Greg Todd of Accenture called: Analytics has [...]<p>.....................................................................
<p>
I want to thank you for your continued support.  This blog is better because of you.
</p>
<a href="http://facebook.com/supportanalytics">Check out Support Analytics on Facebook and join the conversation!</a>
<p>
<a href="http://supportanalytics.com/blog/2008/09/analytics-and-data-management-publication/">Analytics and Data Management Publication</a> is a post from the <a href="http://supportanalytics.com/blog">Support Analytics Blog</a>
</p>

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]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.dmreview.com/issues/" target="_blank"><img style="border-top-width: 0px; border-left-width: 0px; border-bottom-width: 0px; border-right-width: 0px" src="http://supportanalytics.com/blog/wp-content/uploads/2008/09/dmreview.jpg" border="0" alt="DMReview" width="124" height="164" /></a></p>
<p>If you didn&#8217;t know already, I am a big fan of the <a href="http://www.dmreview.com" target="_blank"><span style="color: #0000ff;"><strong>DM Review</strong></span></a> publication that comes out monthly.  It covers mostly business intelligence, data management, analytics and data warehousing to name a few more popular topics.</p>
<p>In the September issue, there was a pretty good article by Greg Todd of Accenture called: <em>Analytics has Become the Darling of High Performers </em>and can be found by clicking <a href="http://www.dmreview.com/issues/2007_51/10001858-1.html" target="_blank"><span style="color: #0000ff;"><strong>here</strong></span></a>.  I didn&#8217;t think it was too earth shattering because I&#8217;ve already read Tom Davenport&#8217;s: <em><strong>Competing on Analytics</strong>,</em> which was cited a few times in the article.</p>
<p>Here is an excerpt about the DM Review publication that describes its goals.</p>
<blockquote><p><em>DM Review, </em><a href="http://www.dmreview.com"><em>www.dmreview.com</em></a><em>, delivers market-leading insight through interviews, articles and columns written by the best consultants, hands-on practitioners and technology solution leaders the industry has to offer. Editorial focus is on business intelligence, performance management, analytics, integration and enterprise data warehousing as well as emerging areas that include business process management and technology architectures. Our audience is almost evenly divided between business and IT executives. DM Review has been providing thought leadership for more than 18 years. </em><a title="http://www.dmreview.com/about/index.html" href="http://www.dmreview.com/about/index.html" target="_blank"><em>Source</em></a></p></blockquote>
<p>Recently, <strong>Stephen Few</strong> of <a href="http://www.perceptualedge.com" target="_blank"><span style="color: #0000ff;"><strong>Perceptual edge</strong></span></a> wrote a great article on Information Visualization, which can be found <a href="http://www.dmreview.com/issues/2007_43/10000588-1.html" target="_blank"><span style="color: #0000ff;"><strong>here</strong></span></a>.  Other industry leading experts, like <a href="http://jtonedm.com/" target="_blank"><span style="color: #0000ff;"><strong>James Taylor</strong></span></a>, co-author of <em><strong>Smart [Enough] Systems</strong></em>, is a frequent contributor to DM Review.</p>
<p>What industry or popular publications do you read relating to your field?</p>
<p><strong>Support Analytics</strong> reads <a href="http://www.dmreview.com" target="_blank"><span style="color: #000000;">DM Review</span></a>, <a href="http://www.bizmonthly.com/" target="_blank"><span style="color: #000000;">Business Monthly</span></a> (local), <a href="http://www.wsj.com" target="_blank"><span style="color: #000000;">WSJ</span></a>, and <a href="http://businessweek.com" target="_blank"><span style="color: #000000;">BusinessWeek</span></a> to name a few.</p>
<p>.....................................................................
<p>
I want to thank you for your continued support.  This blog is better because of you.
</p>
<a href="http://facebook.com/supportanalytics">Check out Support Analytics on Facebook and join the conversation!</a>
<p>
<a href="http://supportanalytics.com/blog/2008/09/analytics-and-data-management-publication/">Analytics and Data Management Publication</a> is a post from the <a href="http://supportanalytics.com/blog">Support Analytics Blog</a>
</p>

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			<media:title type="html">DMReview</media:title>
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		<title>Support Analytics &#8211; ProSourcing</title>
		<link>http://supportanalytics.com/blog/2008/08/support-analytics-prosourcing/</link>
		<comments>http://supportanalytics.com/blog/2008/08/support-analytics-prosourcing/#comments</comments>
		<pubDate>Wed, 06 Aug 2008 16:01:27 +0000</pubDate>
		<dc:creator>Tony</dc:creator>
				<category><![CDATA[Analytics]]></category>
		<category><![CDATA[blog]]></category>
		<category><![CDATA[Consulting]]></category>
		<category><![CDATA[Tony]]></category>

		<guid isPermaLink="false">http://supportanalytics.com/blog/2008/08/support-analytics-prosourcing/</guid>
		<description><![CDATA[There is a new page on the Support Analytics website called ProSourcing.&#160; Also, the Solutions page has now been changed to be called Consulting.&#160; In addition, there are a few new quick links under the image on all of the pages to easily navigate to the blog or blog subscription page. The main reason for [...]<p>.....................................................................
<p>
I want to thank you for your continued support.  This blog is better because of you.
</p>
<a href="http://facebook.com/supportanalytics">Check out Support Analytics on Facebook and join the conversation!</a>
<p>
<a href="http://supportanalytics.com/blog/2008/08/support-analytics-prosourcing/">Support Analytics &#8211; ProSourcing</a> is a post from the <a href="http://supportanalytics.com/blog">Support Analytics Blog</a>
</p>

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]]></description>
			<content:encoded><![CDATA[<p>There is a new page on the Support Analytics website called <a href="http://www.supportanalytics.com/prosourcing" target="_blank"><font color="#0000ff"><strong>ProSourcing</strong></font></a>.&nbsp; Also, the Solutions page has now been changed to be called Consulting.&nbsp; In addition, there are a few new quick links under the image on all of the pages to easily navigate to the blog or blog subscription page.</p>
<p>The main reason for this change is because Support Analytics now has two distinct capabilities: Analytics Consulting and Analytics ProSourcing.</p>
<p>ProSourcing is simply the outsourcing of data analyses to Support Analytics.&nbsp; One of the recurring themes that we have experienced in the past is companies not having the resources or knowledge to perform analytics at the level it is needed.&nbsp; Another situation that warrants ProSourcing is when a key knowledge expert leaves the company without training anyone or leaving adequate documentation on how analytic functions were completed. </p>
<p>There are some other reasons that we have decided to provide this service to our clients, which can be found on the <a href="http://www.supportanalytics.com/prosourcing" target="_blank"><font color="#0000ff"><strong>ProSourcing</strong></font></a> page.</p>
<p><a href="http://supportanalytics.com" target="_blank"><img style="border-top-width: 0px; border-left-width: 0px; border-bottom-width: 0px; border-right-width: 0px" height="291" alt="SupportAnalytics_Site" src="http://supportanalytics.com/blog/wp-content/uploads/2008/08/supportanalytics-site.png" width="454" border="0"></a> </p>
<p>Check it out and feel free to provide feedback!</p>
<p>.....................................................................
<p>
I want to thank you for your continued support.  This blog is better because of you.
</p>
<a href="http://facebook.com/supportanalytics">Check out Support Analytics on Facebook and join the conversation!</a>
<p>
<a href="http://supportanalytics.com/blog/2008/08/support-analytics-prosourcing/">Support Analytics &#8211; ProSourcing</a> is a post from the <a href="http://supportanalytics.com/blog">Support Analytics Blog</a>
</p>

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		<title>DSA Insights Post Project &#8211; Submission List</title>
		<link>http://supportanalytics.com/blog/2008/05/dsa-insights-post-project-submission-list/</link>
		<comments>http://supportanalytics.com/blog/2008/05/dsa-insights-post-project-submission-list/#comments</comments>
		<pubDate>Mon, 12 May 2008 21:15:20 +0000</pubDate>
		<dc:creator>Tony</dc:creator>
				<category><![CDATA[Analytics]]></category>
		<category><![CDATA[blog]]></category>
		<category><![CDATA[Consulting]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Excel]]></category>
		<category><![CDATA[Reporting]]></category>
		<category><![CDATA[Tony]]></category>

		<guid isPermaLink="false">http://supportanalytics.com/blog/2008/05/dsa-insights-post-project-submission-list/</guid>
		<description><![CDATA[Here&#8217;s the list of participants to date for the DSA Insights Post Project.&#160; As more enter the project, this list will be updated.&#160; Thank you to everyone who participated! Changes to Charting in Excel 2007 by Jon Peltier at Peltier Technical Services Weekend Minis&#8230; by Nathan Yau at FlowingData SPAM by Tony Rose at Support [...]<p>.....................................................................
<p>
I want to thank you for your continued support.  This blog is better because of you.
</p>
<a href="http://facebook.com/supportanalytics">Check out Support Analytics on Facebook and join the conversation!</a>
<p>
<a href="http://supportanalytics.com/blog/2008/05/dsa-insights-post-project-submission-list/">DSA Insights Post Project &#8211; Submission List</a> is a post from the <a href="http://supportanalytics.com/blog">Support Analytics Blog</a>
</p>

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]]></description>
			<content:encoded><![CDATA[<p>Here&#8217;s the list of participants to date for the <a href="http://supportanalytics.com/blog/2008/05/win-an-edward-tufte-stephen-few-or-alan-weiss-book-or-amazon-gift-card/"><font color="#ff8040"><strong>DSA Insights Post Project</strong></font></a>.&#160; As more enter the project, this list will be updated.&#160; Thank you to everyone who participated!</p>
<ul>
<li><font color="#0000ff"><u><a href="http://peltiertech.com/WordPress/2008/05/06/changes-to-charting-in-excel-2007"><strong><font color="#0000ff">Changes to Charting in Excel 2007</font></strong></a></u><font color="#000000"> by <strong>Jon Peltier</strong> at</font> <u><a href="http://peltiertech.com"><font color="#0000ff"><strong>Peltier Technical Services</strong></font></a></u> </font></li>
<li><u><a href="http://flowingdata.com/2008/05/03/weekend-minis-for-your-lazy-relaxing-weekend/"><font color="#0000ff"><strong>Weekend Minis</strong></font></a></u>&#8230; by <strong>Nathan Yau</strong> at <a href="http://flowingdata.com"><strong><u><font color="#0000ff">FlowingData</font></u></strong></a> </li>
<li><a href="http://supportanalytics.com/blog/2008/05/dsa-insights-post-project-spam/"><font color="#0000ff"><u><strong>SPAM</strong></u></font></a><strong> </strong>by<strong> Tony Rose </strong>at<strong> </strong><a href="http://supportanalytics.com"><strong><u><font color="#0000ff">Support Analytics</font></u></strong></a> (not eligible for prize) </li>
<li><a href="http://www.consultantjournal.com/blog/5-ways-to-promote-your-business-online" target="_blank"><font color="#0000ff"><strong>5 Ways to Promote Your Business Online</strong></font></a> by <strong>Andrea Coutu</strong> at <a href="http://consultantjournal.com" target="_blank"><font color="#0000ff"><strong>Consultant Journal</strong></font></a> </li>
<li><font color="#0000ff"><strong>Analytics: No one can agree on what it means</strong></font> by <strong>James Taylor</strong> at <font color="#0000ff"><strong>Smart [enough] Systems</strong></font> </li>
</ul>
<p><strong><font color="#ff0000">Get your submissions in before the deadline on Friday at midnight.</font></strong>&#160;</p>
<p>If you are already blogging, feel free to submit a post to me for consideration in this project and to win a prize!&#160; Click <a href="http://supportanalytics.com/index.php?option=com_contact&amp;Itemid=3"><strong><font color="#ff8040">here</font></strong></a> to submit a post.&#160; Based on the feedback I have received and the gracious offerings from some excellent Authors, there will be more <strong>DSA Projects</strong> in the future.&#160; Plus, who doesn&#8217;t like to get free things?</p>
<p>.....................................................................
<p>
I want to thank you for your continued support.  This blog is better because of you.
</p>
<a href="http://facebook.com/supportanalytics">Check out Support Analytics on Facebook and join the conversation!</a>
<p>
<a href="http://supportanalytics.com/blog/2008/05/dsa-insights-post-project-submission-list/">DSA Insights Post Project &#8211; Submission List</a> is a post from the <a href="http://supportanalytics.com/blog">Support Analytics Blog</a>
</p>

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		<title>DSA Insights Ups the Ante &#8211; Signed Copy of Smart (Enough) Systems Up For Grabs!</title>
		<link>http://supportanalytics.com/blog/2008/05/dsa-insights-ups-the-ante-signed-copy-of-smart-enough-systems-up-for-grabs/</link>
		<comments>http://supportanalytics.com/blog/2008/05/dsa-insights-ups-the-ante-signed-copy-of-smart-enough-systems-up-for-grabs/#comments</comments>
		<pubDate>Thu, 08 May 2008 05:08:30 +0000</pubDate>
		<dc:creator>Tony</dc:creator>
				<category><![CDATA[Analytics]]></category>
		<category><![CDATA[blog]]></category>
		<category><![CDATA[Consulting]]></category>
		<category><![CDATA[Tools]]></category>

		<guid isPermaLink="false">http://supportanalytics.com/blog/2008/05/dsa-insights-ups-the-ante-signed-copy-of-smart-enough-systems-up-for-grabs/</guid>
		<description><![CDATA[Authors James Taylor and Neil Raden are sponsoring a signed copy of their book, Smart (Enough) Systems: How to Deliver Competitive Advantage by Automating Hidden Decisions ($39 value) that will be added to the DSA Insights Post Project prize list.  This is an excellent book, which is featured in the DSA Amazon Store because of [...]<p>.....................................................................
<p>
I want to thank you for your continued support.  This blog is better because of you.
</p>
<a href="http://facebook.com/supportanalytics">Check out Support Analytics on Facebook and join the conversation!</a>
<p>
<a href="http://supportanalytics.com/blog/2008/05/dsa-insights-ups-the-ante-signed-copy-of-smart-enough-systems-up-for-grabs/">DSA Insights Ups the Ante &#8211; Signed Copy of Smart (Enough) Systems Up For Grabs!</a> is a post from the <a href="http://supportanalytics.com/blog">Support Analytics Blog</a>
</p>

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]]></description>
			<content:encoded><![CDATA[<p>Authors <a href="http://jtonedm.com" target="_blank"><strong><span style="color: #000000;">James Taylor</span></strong></a> and <strong>Neil Raden</strong> are sponsoring a signed copy of their book, <strong><em>Smart (Enough) Systems: <em>How to Deliver Competitive Advantage by Automating Hidden Decisions</em></em></strong> ($39 value) that will be added to the <a href="http://supportanalytics.com/blog/2008/05/win-an-edward-tufte-stephen-few-or-alan-weiss-book-or-amazon-gift-card/" target="_blank"><span style="color: #0000ff;"><strong>DSA Insights Post Project</strong></span></a> prize list.  This is an excellent book, which is featured in the <a href="http://astore.amazon.com/decissuppoana-20" target="_blank"><span style="color: #0000ff;"><strong>DSA Amazon Store</strong></span></a> because of its tremendous value.  Find out more about the book <a href="http://smartenoughsystems.com/About-the-Book.html" target="_blank"><span style="color: #0000ff;"><strong>here</strong></span></a>.</p>
<p>Don&#8217;t wait, send in your blog post now to be eligible for one of the prizes below.  If you don&#8217;t know about the DSA Insights Post Project yet, click<span style="color: #0000ff;"><strong> </strong></span><a href="http://supportanalytics.com/blog/2008/05/win-an-edward-tufte-stephen-few-or-alan-weiss-book-or-amazon-gift-card/" target="_blank"><span style="color: #0000ff;"><strong>here</strong></span></a> to find out more.</p>
<p><a href="http://astore.amazon.com/decissuppoana-20/detail/0132347962/103-6493088-1375033" target="_blank"><img style="border-width: 0px; width: 186px; height: 244px;" title="Smart Book" src="http://supportanalytics.com/blog/wp-content/uploads/2008/05/smart-book.jpg" border="0" alt="Smart Book" width="186" height="244" /></a></p>
<p>The list of available prizes are now:</p>
<p><strong><span style="color: #ff0000;">1st Price (Choice of one)</span></strong></p>
<li><em><a href="http://astore.amazon.com/decissuppoana-20/detail/0961392142/105-0242985-7233228"><strong><span style="color: #0000ff;">The Visual Display of Quantitative Information</span></strong></a></em><strong>, </strong><a href="http://www.edwardtufte.com/tufte/"><strong><span style="color: #000000;">Edward Tufte</span></strong></a></li>
<li><a href="http://astore.amazon.com/decissuppoana-20/detail/0970601999/105-0242985-7233228"><em><strong><span style="color: #0000ff;">Show Me the Numbers</span></strong></em></a><strong><em> </em><span style="color: #ff0000;">(Signed Copy)</span>, </strong><a href="http://perceptualedge.com/"><strong><span style="color: #000000;">Stephen Few</span></strong></a></li>
<li><em><a href="http://astore.amazon.com/decissuppoana-20/detail/0471740276/105-0242985-7233228"><strong><span style="color: #0000ff;">Million Dollar Consulting (TM) Toolkit</span></strong></a></em><strong>, </strong><a href="http://www.summitconsulting.com/"><strong><span style="color: #000000;">Alan Weiss, Ph D.</span></strong></a></li>
<li><a href="http://astore.amazon.com/decissuppoana-20/detail/0132347962/103-6493088-1375033" target="_blank"><span style="color: #0000ff;"><strong>Smart (Enough) Systems</strong></span></a><strong> <span style="color: #ff0000;">(Signed Copy)</span>, </strong><span style="color: #000000;"><strong>James Taylor</strong></span><strong> &amp; Neil Raden</strong></li>
<li><strong>$25 Amazon Gift Card</strong> &#8211; If, by some slim chance, you don&#8217;t want a signed book<span style="color: #ff0000;"> </span><span style="color: #ff0000;"><strong>2nd Prize</strong></span></li>
<li><strong>$20 Amazon Gift Card</strong><span style="font-size: x-small; color: #ff8040;"><strong>Coming soon is a list of submissions to-date for the project</strong></span></li>
<p>.....................................................................
<p>
I want to thank you for your continued support.  This blog is better because of you.
</p>
<a href="http://facebook.com/supportanalytics">Check out Support Analytics on Facebook and join the conversation!</a>
<p>
<a href="http://supportanalytics.com/blog/2008/05/dsa-insights-ups-the-ante-signed-copy-of-smart-enough-systems-up-for-grabs/">DSA Insights Ups the Ante &#8211; Signed Copy of Smart (Enough) Systems Up For Grabs!</a> is a post from the <a href="http://supportanalytics.com/blog">Support Analytics Blog</a>
</p>

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		<title>Dashboard Insight!</title>
		<link>http://supportanalytics.com/blog/2007/10/dashboard-insight/</link>
		<comments>http://supportanalytics.com/blog/2007/10/dashboard-insight/#comments</comments>
		<pubDate>Wed, 03 Oct 2007 16:26:21 +0000</pubDate>
		<dc:creator>Tony</dc:creator>
				<category><![CDATA[BI]]></category>
		<category><![CDATA[Consulting]]></category>
		<category><![CDATA[Tony]]></category>

		<guid isPermaLink="false">http://supportanalytics.com/blog/2007/10/dashboard-insight/</guid>
		<description><![CDATA[The team at Dashboard Insight has really taken the business intelligence (BI) community to the next level!  Just recently they launched a catalogue that contains a directory of BI product and solution providers.  Specifically, the directory, found here, is segmented into the following six main categories: BI Component Vendors/Resellers Consultants Data Management Solution Providers Data [...]<p>.....................................................................
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</p>

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]]></description>
			<content:encoded><![CDATA[<p style="margin: 0in 0in 0pt" class="MsoNormal"><font face="Times New Roman">The team at </font><a target="_blank" href="http://www.dashboardinsight.com"><font face="Times New Roman">Dashboard Insight</font></a><font face="Times New Roman"> has really taken the business intelligence (BI) community to the next level!<span>  </span>Just recently they launched a catalogue that contains a directory of BI product and solution providers.<span>  </span>Specifically, the directory, found </font><a target="_blank" href="http://www.dashboardinsight.com/Catalogue.aspx"><font face="Times New Roman">here</font></a><font face="Times New Roman">, is segmented into the following six main categories:</font></p>
<p><font face="Times New Roman"></p>
<ol type="1" style="margin-top: 0in">
<li style="margin: 0in 0in 0pt; color: black; tab-stops: list .5in" class="MsoNormal"><a target="_blank" href="http://www.dashboardinsight.com/Catalogue.aspx?id=26"><span style="color: black">BI Component Vendors/Resellers</span></a></li>
<li style="margin: 0in 0in 0pt; color: black; tab-stops: list .5in" class="MsoNormal"><a target="_blank" href="http://www.dashboardinsight.com/Catalogue.aspx?id=17"><span style="color: black">Consultants</span></a></li>
<li style="margin: 0in 0in 0pt; color: black; tab-stops: list .5in" class="MsoNormal"><a target="_blank" href="http://www.dashboardinsight.com/Catalogue.aspx?id=20"><span style="color: black">Data Management Solution Providers</span></a></li>
<li style="margin: 0in 0in 0pt; color: black; tab-stops: list .5in" class="MsoNormal"><a target="_blank" href="http://www.dashboardinsight.com/Catalogue.aspx?id=13"><span style="color: black">Data Visualization Specialists</span></a></li>
<li style="margin: 0in 0in 0pt; color: black; tab-stops: list .5in" class="MsoNormal"><a target="_blank" href="http://www.dashboardinsight.com/Catalogue.aspx?id=14"><span style="color: black">Solution Providers</span></a></li>
<li style="margin: 0in 0in 0pt; color: black; tab-stops: list .5in" class="MsoNormal"><a target="_blank" href="http://www.dashboardinsight.com/Catalogue.aspx?id=25"><span style="color: black">System Integrators</span></a></li>
</ol>
<p><font face="Times New Roman">Besides the catalogue, you will find rich BI related articles, dashboard examples, whitepapers, and upcoming events.<span>  </span></font></p>
<p><font face="Times New Roman">Great job Peter, Steve, and the rest of the team!</font></p>
<p></font><font face="Times New Roman">Click </font><a target="_blank" href="mailto:blog@supportanalytics.com?subject=Subscribe"><font face="Times New Roman">here</font></a><font face="Times New Roman"> to send us an e-mail to subscribe to DSA Insights and get updates by e-mail.</font></p>
<p>.....................................................................
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		<title>Scarce Decision Support Analytics!</title>
		<link>http://supportanalytics.com/blog/2007/10/scarce-decision-support-analytics/</link>
		<comments>http://supportanalytics.com/blog/2007/10/scarce-decision-support-analytics/#comments</comments>
		<pubDate>Tue, 02 Oct 2007 16:03:22 +0000</pubDate>
		<dc:creator>Tony</dc:creator>
				<category><![CDATA[Analytics]]></category>
		<category><![CDATA[Consulting]]></category>
		<category><![CDATA[Management]]></category>
		<category><![CDATA[Tony]]></category>

		<guid isPermaLink="false">http://supportanalytics.com/blog/2007/10/scarce-decision-support-analytics/</guid>
		<description><![CDATA[Business Objects released the results of a survey that attempted to see if corporate Executives were able to make informed business decisions.  Here are some highlights from the survey results: &#160; 154 Global C-Level Executives surveyed Less than 10% of Executives believe they have the necessary information needed to make critical business decisions More than [...]<p>.....................................................................
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]]></description>
			<content:encoded><![CDATA[<p style="margin: 0in 0in 0pt" class="MsoNormal"><font face="Times New Roman">Business Objects released the </font><a target="_blank" href="http://www.businessobjects.com/news/press_release.asp?id=20070926_005287" class="broken_link"><font face="Times New Roman">results</font></a><font face="Times New Roman"> of a survey that attempted to see if corporate </font><font face="Times New Roman">Executives were able to make informed business decisions.<span>  </span>Here are some highlights from the survey results:</font></p>
<p style="margin: 0in 0in 0pt" class="MsoNormal">&nbsp;</p>
<ul type="disc" style="margin-top: 0in">
<li style="margin: 0in 0in 0pt; tab-stops: list .5in" class="MsoNormal"><font face="Times New Roman"><strong>154</strong> Global C-Level Executives surveyed</font></li>
<li style="margin: 0in 0in 0pt; tab-stops: list .5in" class="MsoNormal"><font face="Times New Roman">Less than <strong>10%</strong> of Executives believe they have the necessary information needed to make critical business decisions</font></li>
<li style="margin: 0in 0in 0pt; tab-stops: list .5in" class="MsoNormal"><font face="Times New Roman">More than <strong>50%</strong> of these Executives are concerned about poor decision-making due to the lack of adequate information</font></li>
<li style="margin: 0in 0in 0pt; tab-stops: list .5in" class="MsoNormal"><font face="Times New Roman"><strong>Twenty-five </strong>percent believe that Management frequently or always gets its decisions wrong</font></li>
<li style="margin: 0in 0in 0pt; tab-stops: list .5in" class="MsoNormal"><font face="Times New Roman"><strong>Seventy-two </strong>percent of executives believe management decision-making is only moderately efficient – or worse</font></li>
</ul>
<p style="margin: 5pt 0in" class="MsoNormal"><font face="Times New Roman">In an earlier </font><a target="_blank" href="http://supportanalytics.com/blog/2007/08/chief-analytics-officer-cao/"><font face="Times New Roman">post</font></a><font face="Times New Roman">, I suggested we will start to see a proliferation of companies filling the position of Chief Analytics Officer, which, if done right, should bring some relief to Executives making decisions based on their gut.<span>  </span>It blows my mind that leaders are still making decisions without having all of the facts.<span>  </span>Reminds me of </font><a target="_blank" href="http://supportanalytics.com/blog/2007/04/reverse-analytics/"><font face="Times New Roman">Reverse Analytics</font></a><font face="Times New Roman">!<span>  </span>The most shocking statistic from this survey is that less than 10% of Executives believe that they have adequate data to make critical business decisions.<span>  </span>Utterly shocking!</font></p>
<p style="margin: 5pt 0in" class="MsoNormal">&nbsp;</p>
<p style="margin: 5pt 0in" class="MsoNormal"><font face="Times New Roman">My suggestion, start by reading <em><a target="_blank" href="http://www.amazon.com/Competing-Analytics-New-Science-Winning/dp/1422103323/ref=pd_bbs_sr_1/104-8718770-2017547?ie=UTF8&amp;s=books&amp;qid=1186169879&amp;sr=8-1">Competing on Analytics: The New Science of Winning</a>. </em><span>  </span>This book by Tom Davenport and Jeanne Harris does an excellent job establishing the concept of building a competitive strategy around data-driven insights.<span>  </span>If you find yourself culpable of informal and ad-hoc decision-making, then do yourself a favor and retain some assistance!<span>  </span>Don’t fall into the trap that so many do, of making a large investment in software to solve the problem.<span>  </span>Fixing a problem like this is just as much about the right skill sets and knowledge, then it is a large BI software platform.<span>  </span></font></p>
<p style="margin: 5pt 0in" class="MsoNormal"><font face="Times New Roman"><span></span></font></p>
<p style="margin: 5pt 0in" class="MsoNormal">&nbsp;</p>
<p style="margin: 5pt 0in" class="MsoNormal"><font face="Times New Roman">I also find it very convenient that this article hit the news right after rumors appeared that Business Objects may be up for sale.<span>  </span>On September 17, Reuters reported that Business Objects has retained Goldman Sacs as advisors.<span>  </span>Stay tuned!</font></p>
<p style="margin: 0in 0in 0pt" class="MsoNormal">&nbsp;</p>
<p style="margin: 0in 0in 0pt" class="MsoNormal"><font face="Times New Roman">Click </font><a href="mailto:blog@supportanalytics.com?subject=Subscribe"><font face="Times New Roman">here</font></a><font face="Times New Roman"> to send us an e-mail to subscribe to DSA Insights and get updates by e-mail.</font></p>
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<a href="http://supportanalytics.com/blog/2007/10/scarce-decision-support-analytics/">Scarce Decision Support Analytics!</a> is a post from the <a href="http://supportanalytics.com/blog">Support Analytics Blog</a>
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		<title>DSA &#8211; Relocating to Maryland!</title>
		<link>http://supportanalytics.com/blog/2007/05/dsa-relocating-to-baltimore/</link>
		<comments>http://supportanalytics.com/blog/2007/05/dsa-relocating-to-baltimore/#comments</comments>
		<pubDate>Sat, 19 May 2007 18:37:02 +0000</pubDate>
		<dc:creator>Tony</dc:creator>
				<category><![CDATA[Consulting]]></category>
		<category><![CDATA[Relocation]]></category>
		<category><![CDATA[Tony]]></category>

		<guid isPermaLink="false">http://supportanalytics.com/blog/2007/05/dsa-relocating-to-baltimore/</guid>
		<description><![CDATA[The lack of posts to my blog has been the direct result of my work on an upcoming relocation from Richmond, Virginia to Baltimore, Maryland that will happen on July 1st.  This move will position Decision Support Analytics (DSA) to better serve the East Coast and specifically the D.C, Baltimore, and Philadelphia area.  The new [...]<p>.....................................................................
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]]></description>
			<content:encoded><![CDATA[<p style="margin: 0in 0in 0pt" class="MsoNormal"><font face="Times New Roman">The lack of posts to my </font><a href="http://www.supportanalytics.com/blog"><font face="Times New Roman">blog</font></a><font face="Times New Roman"> has been the direct result of my work on an upcoming relocation from <city w:st="on"></city>Richmond, <state w:st="on"></state>Virginia to Baltimore, <state w:st="on"></state>Maryland that will happen on July 1<sup>st</sup>. <span> </span>This move will position Decision Support Analytics (DSA) to better serve the East Coast and specifically the D.C, <city w:st="on"></city>Baltimore, and Philadelphia area.<span>  </span>The new location will also be more convenient for travel to the West Coast. </font></p>
<p style="margin: 0in 0in 0pt" class="MsoNormal">&nbsp;</p>
<p style="margin: 0in 0in 0pt" class="MsoNormal"><font face="Times New Roman">Click </font><a href="mailto:blog@supportanalytics.com?subject=Subscribe"><font face="Times New Roman">here</font></a><font face="Times New Roman"> to send us an e-mail to subscribe to DSA Insights and get updates by e-mail.</font></p>
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		<title>A lesson in customer service!</title>
		<link>http://supportanalytics.com/blog/2007/04/a-lesson-in-customer-service/</link>
		<comments>http://supportanalytics.com/blog/2007/04/a-lesson-in-customer-service/#comments</comments>
		<pubDate>Sat, 07 Apr 2007 02:10:38 +0000</pubDate>
		<dc:creator>Tony</dc:creator>
				<category><![CDATA[Consulting]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Management]]></category>
		<category><![CDATA[Musings]]></category>
		<category><![CDATA[Tony]]></category>

		<guid isPermaLink="false">http://supportanalytics.com/blog/2007/04/a-lesson-in-customer-service/</guid>
		<description><![CDATA[In an earlier post, I wrote about how Ukrops delivers excellent service with high-quality products and many companies could learn a thing or two from them.  Today, I am adding Walgreens to be in this “league” of top companies.     &#160; On Monday, I visited the drive-through pharmacy and was greeted with the typical, “Hi Mr. [...]<p>.....................................................................
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]]></description>
			<content:encoded><![CDATA[<p><font face="Times New Roman"></p>
<p style="margin: 0in 0in 0pt" class="MsoNormal">In an earlier <a target="_blank" href="http://supportanalytics.com/blog/2007/01/start-with-the-little-things/">post</a>, I wrote about how <a target="_blank" href="http://www.ukrops.com/">Ukrops</a> delivers excellent service with high-quality products and many companies could learn a thing or two from them.<span>  </span>Today, I am adding <a target="_blank" href="http://www.walgreens.com/">Walgreens</a> to be in this “league” of top companies.<span>  </span><span>  </span></p>
<p style="margin: 0in 0in 0pt" class="MsoNormal"><span></span></p>
<p style="margin: 0in 0in 0pt" class="MsoNormal"><span></span></p>
<p style="margin: 0in 0in 0pt" class="MsoNormal">&nbsp;</p>
<p style="margin: 0in 0in 0pt" class="MsoNormal">On Monday, I visited the drive-through pharmacy and was greeted with the typical, “Hi Mr. Rose, how can we help you today?”  I dropped off a few prescriptions and was quickly on my way.<span>  </span>After I got home, I submitted feedback, via their website, praising the excellent customer service I consistently receive at this location.<span>  </span>What happened next shocked me at first, until I realized, this is what exceptional companies do for their customers to keep them for life!<span>  </span>The pharmacy manager took the time to write me a hand-written thank-you note and attached a small gift for my feedback (see the excerpt below).</p>
<p style="margin: 0in 0in 0pt" class="MsoNormal">&nbsp;</p>
<p style="margin: 0in 0in 0pt" class="MsoNormal">Walgreens and Decision Support Analytics (DSA) aren’t that much different, in that we both use technology and excellent service to help our customers.<span>  </span>Walgreens will automatically call my doctor and get refills authorized without me having to ask them.<span>  </span>Also, they have a service called <a target="_blank" href="http://www.walgreens.com/pharmacy/expresspay/default.jsp">Express Pay</a> that allows them to charge my credit card on file without having to exchange cards or cash.<span>  </span>These two services save me time and reduce frustration, which I find extremely valuable.<span>  </span>DSA saves companies time and money by helping them to use data more efficiently and allowing them to make decisions based on facts.<span>  </span></p>
<p style="margin: 0in 0in 0pt" class="MsoNormal"><span></span></p>
<p style="margin: 0in 0in 0pt" class="MsoNormal">Many people only provide feedback when they have a negative experience.<span>  </span>I like to acknowledge, and provide feedback, when I have a positive experience.<span>  </span>It helps keep the world in balance…<span>  </span>Click <a target="_blank" href="http://www.andreacoutu.com/page/blogone/soapopular-doesnt-want-me-to-buy-soapopular-soap">here</a> to read about a company where customer service is non-existent.<span>  </span>It will help you to appreciate a company like Walgreens.</p>
<p style="border-right: medium none; padding-right: 0in; border-top: medium none; padding-left: 4pt; padding-bottom: 0in; margin-left: 45pt; border-left: silver 3pt solid; margin-right: 0in; padding-top: 0in; border-bottom: medium none"><strong><span style="color: #999999">Please accept my sincere thanks for giving us the opportunity to serve you.<span>  </span>Our staff will always do everything possible to merit the confidence you have shown in us.<span>  </span>Thank you for the wonderful letter.<span>  </span>I made sure to let the whole staff see it.<span>  </span>They appreciate it greatly!<span>  </span>Again, thank you!</span></strong></p>
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<p></font></p>
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		<item>
		<title>A consultant’s consultant!</title>
		<link>http://supportanalytics.com/blog/2007/03/a-consultant%e2%80%99s-consultant/</link>
		<comments>http://supportanalytics.com/blog/2007/03/a-consultant%e2%80%99s-consultant/#comments</comments>
		<pubDate>Mon, 19 Mar 2007 16:58:21 +0000</pubDate>
		<dc:creator>Tony</dc:creator>
				<category><![CDATA[Consulting]]></category>
		<category><![CDATA[Tony]]></category>

		<guid isPermaLink="false">http://supportanalytics.com/blog/2007/03/19/a-consultant%e2%80%99s-consultant/</guid>
		<description><![CDATA[Thinking about venturing off into the world of consulting? Andréa Coutu’s website has an abundance of information on the world of consulting.  Whether you’re interested in working from home or just starting up a side consulting business, her website is a great resource!  You can even get some tips or ideas for the kinds of [...]<p>.....................................................................
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I want to thank you for your continued support.  This blog is better because of you.
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<a href="http://supportanalytics.com/blog/2007/03/a-consultant%e2%80%99s-consultant/">A consultant’s consultant!</a> is a post from the <a href="http://supportanalytics.com/blog">Support Analytics Blog</a>
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]]></description>
			<content:encoded><![CDATA[<p style="margin: 0in 0in 0pt" class="MsoNormal"><font face="Times New Roman">Thinking about venturing off into the world of consulting? <span style="font-size: 12pt; font-family: 'Times New Roman'">Andréa</span> Coutu’s </font><a target="_blank" href="http://www.consultantjournal.com/"><font face="Times New Roman">website</font></a><font face="Times New Roman"> has an abundance of information on the world of consulting.<span>  </span>Whether you’re interested in working from home or just starting up a side consulting business, her website is a great resource!<span>  </span>You can even get some tips or ideas for the kinds of consulting out there. </font></p>
<p style="margin: 0in 0in 0pt" class="MsoNormal">&nbsp;</p>
<p style="margin: 0in 0in 0pt" class="MsoNormal"><font face="Times New Roman">One topic that could be very helpful is the section on </font><a target="_blank" href="http://www.consultantjournal.com/"><font face="Times New Roman">consulting fees</font></a><font face="Times New Roman">.<span>  </span>If that doesn’t interest you, then many consultants could benefit from the section on finding new clients.<span>  </span><span style="font-size: 12pt; font-family: 'Times New Roman'">Andréa</span> writes about cold calling, business card management, tax tips, software tips and many other topics.</font></p>
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<p style="margin: 0in 0in 0pt" class="MsoNormal"><font face="Times New Roman">This review wouldn’t be complete without some type of opportunity for <span style="font-size: 12pt; font-family: 'Times New Roman'">Andréa</span> to improve her site.<span>  </span>The blog page could be organized more efficiently so that readers could see the different subjects easier.<span>  </span>The use of </font><a target="_blank" href="http://en.wikipedia.org/wiki/blog"><font face="Times New Roman">tags</font></a><font face="Times New Roman"> in a blog helps to organize the different topics.<span>  </span>I found it difficult to hone in on specific topics that interest me without having to navigate through a lot of blog posts.<span>  </span>A little more organization would go a long way with helping readers get quality information faster.</font></p>
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<p style="margin: 0in 0in 0pt" class="MsoNormal"><font face="Times New Roman">Keep up the good work! </font></p>
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<p style="margin: 0in 0in 0pt" class="MsoNormal"><font face="Times New Roman">Click </font><a target="_blank" href="mailto:blog@supportanalytics.com?subject=Subscribe"><font face="Times New Roman">here</font></a><font face="Times New Roman"> to send us an e-mail to subscribe to DSA Insights and get updates by e-mail.</font></p>
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<a href="http://supportanalytics.com/blog/2007/03/a-consultant%e2%80%99s-consultant/">A consultant’s consultant!</a> is a post from the <a href="http://supportanalytics.com/blog">Support Analytics Blog</a>
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