Business Intelligence Vendor Size is Important
The most recent copy of Information Management had the image below on page 8. What’s funny is the person figure on the left looks like it’s wearing pants. Oh wait, those aren’t pants, the blue is part of the data visualization. The person on the right looks to be wearing orange work boots or ski boots for that matter. The article by Julie Langenkamp is interesting and discusses how small vendors tend to rank much higher than large vendors in product support and other areas.
[image source]
[image source]
It appears that small vendors scored better than large vendors in every single category of complaints as shown in the chart above. In the chart below, you will see that small vendors appeared to provide more benefit to the customer/client than large or medium vendors.
[image source]
There’s a lot more to the article if you are interested in business intelligence.
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December 1st, 2009 at 11:57 pm
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