No surprises here!
According to the 2008 Customer Service survey that JD Power & Associates administered, a few of the companies that scored the highest were: USAA (#1), Starbucks (#6) and Nordstrom (#16).
My last post appears to have been perfect timing to this press release. After a great experience at Nordstrom, I was not shocked to see them in the top twenty. Equally not as shocking was the company listed in the top spot, USAA, which I am a proud member and appreciate every bit of their excellent customer service.
BusinessWeek has the list of the top 50, which can be found here. These companies are doing things that separate them from the pack, which many executives could do well to mimic. You probably won’t find any bargain-type companies on the list, but you will find high-quality, elite service and no hassles.
