A lesson in customer service!
In an earlier post, I wrote about how Ukrops delivers excellent service with high-quality products and many companies could learn a thing or two from them. Today, I am adding Walgreens to be in this “league” of top companies.
On Monday, I visited the drive-through pharmacy and was greeted with the typical, “Hi Mr. Rose, how can we help you today?” I dropped off a few prescriptions and was quickly on my way. After I got home, I submitted feedback, via their website, praising the excellent customer service I consistently receive at this location. What happened next shocked me at first, until I realized, this is what exceptional companies do for their customers to keep them for life! The pharmacy manager took the time to write me a hand-written thank-you note and attached a small gift for my feedback (see the excerpt below).
Walgreens and Decision Support Analytics (DSA) aren’t that much different, in that we both use technology and excellent service to help our customers. Walgreens will automatically call my doctor and get refills authorized without me having to ask them. Also, they have a service called Express Pay that allows them to charge my credit card on file without having to exchange cards or cash. These two services save me time and reduce frustration, which I find extremely valuable. DSA saves companies time and money by helping them to use data more efficiently and allowing them to make decisions based on facts.
Many people only provide feedback when they have a negative experience. I like to acknowledge, and provide feedback, when I have a positive experience. It helps keep the world in balance… Click here to read about a company where customer service is non-existent. It will help you to appreciate a company like Walgreens.
Please accept my sincere thanks for giving us the opportunity to serve you. Our staff will always do everything possible to merit the confidence you have shown in us. Thank you for the wonderful letter. I made sure to let the whole staff see it. They appreciate it greatly! Again, thank you!
Click here to send us an e-mail to subscribe to DSA Insights and get updates by e-mail.
Most Commented Posts